Windows hello not working windows 11. This option is currently unavailable - click to learn more.
Windows hello not working windows 11. Now my finger scanner doesn't work.
Windows hello not working windows 11 If you haven’t done this already, access Windows Update and install every Windows Update (particularly any update that mentioned Windows Hello). Feb 1, 2022 · 3) Update your drivers from the PC maker's Support Downloads webpage for your exact model. With it came a larger rollout of Teams Chat and further changes to the UI to make it all consistent ahead Aug 11, 2023 · Hi,Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happensSteps to Aug 16, 2024 · Show or Hide Updates in Windows 11 Tutorial | Windows 11 Forum (elevenforum. Oct 9, 2023 · still the same, Windows Hello not working after waking up. Click on Sep 27, 2022 · Pending Windows Hello Update not installed – Microsoft is already aware of this issue and it’s busy working on a fix that should resolve the issue automatically. Feb 14, 2023 · The Windows Hello fingerprint recognition is one of the quickest and most efficient sign-in options for PC or laptop users. My fingerprint reader and camera did not appear Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Sep 23, 2021 · Step-5: After uninstalled, you need to reboot your computer to check whether the Windows 11 Hello camera not functioning issue is solved or not. Dec 20, 2024 · I am setting up a new elitebook. Since then Windows Hello facial recognition does not work' Anybody, have this same problem and a Jan 16, 2025 · Hello is working ok as I use the PIN with google. ; Now follow the instructions on the screen to complete the process. Restart the biometric service. Fingerprint recognition is working fine on G10 and G11 models, but not working properly on G9. Jan 15, 2023 · I've tried everything with Windows Hello: Make sure Windows is UTD. Oct 15, 2023 · If your fingerprint reader is working with Windows Hello and Chrome but not in Microsoft Edge, you can try the following troubleshooting steps to resolve the issue: 1. I didn't try to install or use it when this laptop was running Windows 10, so I May 26, 2024 · Windows Hello not working in Windows 11/10 Download Windows Speedup Tool to fix errors and make PC run faster Windows Hello is a secure and convenient way to log into your Windows computer. Download Windows 11. I recently updated my laptop with Windows 11, but the fingerprint reader was not working and appears not to be working with windows hello. Consider manually retrying. Apparently, Windows Hello is not enabled by default for domain accounts. However, I'm afraid the methods did not work. This option is currently unavailable - click to learn more. If the Windows 11 fingerprint not working issue persists even after some initial checks, it is time to move on to some real troubleshooting. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 Dec 12, 2022 · Yesterday, I used a DVD to do a fresh install Windows 11 that I downloaded from Microsoft, as a MSFT analysis said my Win-10 laptop is upgradable to the new OS. Windows Hello is also not recognising my face 70% of the time. Fingerprint reader not working on Windows 11: "This option is - Microsoft Community. Open File Explorer and navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. I have a Dell Latitude 9510. Windows Hello is a more personal, more secure way to get instant access to your Windows 11/10 devices using fingerprint or facial recognition. Aug 31, 2022 · Windows Hello sometimes doesn't want to cooperate, but with these tips, you can get back into logging in with biometrics once more. My camera works when I open the camera app, but when I try to set up facial recognition (windows hello), but when I try to set up with "improve recognition" I get the message that Sorry Something Has Gone Wrong, couldn't turn on the camera make sure it's working properly. Hi, I had a Logitech Brio 4K Stream that had a working Windows Hello authentication in Windows 10, but on a newer computer with Windows 11, this never worked. Press Windows key+E to open File Explorer window on your computer. A typical Windows Hello login works as shown in below screenshot. 1 for Windows 11, version 23H2 for x64 (KB5042099) Oct 23, 2024 · Common Causes of Windows Hello not working on Windows 11; There are several reasons why Windows Hello may not work properly on Windows 11. Periodically clean the Fingerprint scanner to remove dirt and oil is helpful to improve the Fingerprint recognition problem: Please use a soft cloth dampened with alcohol to gently wipe the Fingerprint scanner to clean any dirt or smudges. After this, check to see if you can set up Windows Hello Jul 19, 2024 · 5 Best Windows Hello USB Fingerprint Readers for Your PC A Windows Hello USB fingerprint reader can make the mundane task of logging in to your Windows PC an easy and convenient affair. If there is anything not clear, please do not hesitate to let me know. If you are having trouble with Windows Hello facial recognition not accessing the IR camera, here are some steps you can try to resolve the issue: Mar 1, 2024 · Understanding Windows Hello Face Recognition Not Working. 2261. Sep 1, 2022 · Windows Hello is a biometric method of authenticating on your Windows 11 or Windows 10 device. If you want to enable Windows Hello Pin on a computer that doesn't belong to an organization, or if you don't want to use Windows Hello for Business in your organization, proceed to the methods below. All greek to me. ChatGPT Jan 3, 2023 · Here are all possible fixes working for Hello Face recognition, based on helping in many of these cases. com/c?o=21273123&m=17686&a=498500&aff_sub1=O7ya1IyuskY&aff_sub2=Native| Try PC HelpSoft Driver Updater here: https://store. still the same outcome Nov 24, 2022 · My machine automatically updated to Windows 11 22H2 10 days ago. I also un- and reinstalled the Windows Hello driver (device manager) and the Windows Hello optional feature. I cannot even follow the above conversation. Mar 27, 2022 · It still doesn’t work, I bought my Brio webcam after the windows build apparently and windows hello face unlock works on my older windows 10 system but not on my windows 11 system. The default Keep prompt is to Keep Everything. Info: Apr 18, 2023 · If the sign-in experience is not working as expected, under the “Facial recognition (Windows Hello)” setting, you will find an “Improve recognition” option to keep training the system. 3 Ways to May 3, 2024 · Method – Check Settings for “Windows Hello Face” Settings > Accounts > Sign-in Options. delete NGC folder (unable to locate, tried other work-arounds in Command Prompt) uninstall and re-install Windows Hello app. The article covers updating or reinstalling the driver, deleting and re-registering the fingerprint, restarting the service, resetting the database, editing the registry, and running the hardware troubleshooter. Hi, I just updated my device to Windows 11 but it completely disabled Windows hello. still the same outcome Jul 18, 2024 · Under PIN (Windows Hello), click on I forgot my PIN. Fix Windows Hello Not Working on Windows 11 When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. Windows 11 operating system. In this post, we will see how to fix if Windows Hello not working in Windows 11/10. is on my screen, when I click to set my pin up it brings me to a window saying I need to download an app from the microsoft store, when I click that nothing happens. Jul 23, 2021 · Microsoft's latest Windows 11 Insider Build is causing Windows Hello to fail but fortunately, this is a known issue and the Redmond giant has provided a temporary workaround to fix the issue. I have looked up previous forums as this is a fairly common issue. Follow the prompts to reset your PIN using your Microsoft account password. If you're having trouble signing in with your fingerprint, here are a couple of things to try: For the Fingerprint Power Button Jun 5, 2023 · (Windows 11 - fully updated) But with the lid closed, on login it doesn't turn on and use the external camera, and even trying to setup facial recognition with the lid closed fails - it only shows darkness and if you open the lid a little you can see a little light meaning it's only using the integrated camera and not switching to the external facial recognition capable camers (Logitech BRIO 4k) May 10, 2022 · 3) Update your drivers from the PC maker's Support Downloads webpage for your exact model. The MSI is starting Windows just fine, but on the Dell, today when I went to log in, the only option on the logon screen was to enter my PIN. Any solution (all my Drivers and Hardware are up to date) Jun 4, 2023 · I just purchase a Zbook Firefly laptop that was supposed to have had Windows 11 preinstalled but it wasn't, it came with Windows 10 Pro. * * Notes: 1. After which Windows Hello Face Recognition has stopped working - no RED LIGHTS FOR FACIAL RECOGNITION AND AFTER SOME TIME MESSAGE SAYS TRY ENTERING PIN. 0. With Windows Hello Face, Microsoft has refined this type of authentication and has enhanced its security. Use the following steps to enable Windows Hello on your system: Click on the Magnifying Glass 🔍 in the taskbar. Ultrarunner Oct 7, 2024 · I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. To remove Windows Hello facial recognition to sign in on Windows 11, use these steps: Open Settings. To work with face recognition the camera needs to meet some requirements. Apr 17, 2024 · It's not all cameras that are compatible with the Windows Hello face recognition. I hope this helps you solve the problem with adding a new fingerprint on Windows 11. 8. At this point, you can re-enroll your Windows Hello. Please provide the model of your camera and the model of your laptop to help identify what is causing the problem. Country/Region: Africa loader Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. Everytime I try Apr 8, 2023 · Windows 11 Pro - Fresh installation with all updates (10. I went to Settings | Accounts | Sign in Options and Face Recognition (Windows Hello) was available. Follow the on-screen instructions to set up the fingerprint reader. The problem I am having is that the Windows Hello Face (facial recognition for sign-in) is not working. Nov 11, 2021 · I understand that you are unable to set a new PIN after updating from WIndows 11; Try the following; Go to Settings > Accounts > Sign In Options; Uncheck the option "For added security, only allow Windows Hello sign in for Microsoft accounts on this device (Recommended); Close the settings; Now go back to Input Options again; Feb 3, 2024 · I have more info. Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. The MSI is starting Jun 19, 2022 · Hi Everyone, I have brought Hp Elitebook 840 G5 a few days ago, I'm using windows 11 latest version. 5. Update your Biometric Device Driver: Go to Device Manager, expand the Biometric driver or Human Interface Device, look for the Fingerprint driver that was installed, right-click and update¹. After resetting, try setting up Windows Hello again. How To Fix Windows 11 Fingerprint Not Working. FIX Windows Hello PIN not available on Active Directory Computers. Jul 12, 2024 · (Image credit: Mauro Huculak) Click the Remove button again to confirm. Feb 19, 2024 · Windows 11; Windows 10 . Should I check the Group Policy on my Domain Feb 8, 2023 · Not all anti-virus software is suitable for you. . We have mentioned couple of community threads below for your information. I then updated the clock driver again but the Surface still can't find a camera. don't know if I should add this, but it's running Windows 11 Home Version 22H2. It has an IR camera. You should not have to do them all before one works, but please do them in order and don't skip Oct 18, 2024 · 8. How Windows Hello Works with a Webcam Windows Hello is an alternative to traditional passwords. (3) If nothing works, do a fresh install of Windows 11. I tried to use my camera and it said it couldn't find a camera installed. Jul 23, 2021 · Windows 11 build 22000. I selected the Windows 11 Pro upgrade and since then the Windows Hello facial recognition does not work. Clean the fingerprint scanner. Nov 1, 2024 · Hello, The camera for my windows Hello Face Recognition has suddenly stopped working. Now my finger scanner doesn't work. These include face recognition or fingerprint, which you can use to sign into your device. May 7, 2022 · I have an HP envy x360 13-ag0002la Laptop and windows hello facial recognition do not work on windows 11. So there you are! You have a list of four quickest methods to consider if the fingerprint sensor is not working in Windows 11. Right-click on “Integrated Webcam” and click on “Disable device“. They are usually easy to perform so make sure you follow the solutions below in order to use the feature properly once again. How do I fix issues with Windows Hello in Windows 11? Several users who have set up biometrics as a medium to sign in have reported that Windows Hello is not working in Windows 11. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. NET Framework 3. This article serves as an exhaustive guide to understanding, troubleshooting, and resolving common problems associated with Windows Hello not working in Windows 11. May I please know the make and model of your device? Type msinfo in the search bar on the taskbar and click enter. It worked great until about 2 weeks ago. You can do this by going to. Now i want to configure my fingerprint scanner with windows, Hello but i found "This Option Is Unavailable". 100 was released yesterday to Windows Insiders on the Dev Channel. Oct 25, 2023 · 2023-10 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5031354) updated n installed on 11-10-2023. Then open Explorer and navigate to the following path. However, with Microsoft’s release of its latest Windows 11 OS, many users have reported that the Windows Hello fingerprint recognition is not working on their PCs and/ or laptops. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once Dec 1, 2024 · Windows 11 Download. Jun 1, 2020 · Device Manager window will be opened. I checked the device manager, and it shows as an Unknown Device. 1. Step 9: Perform System Restore. Mar 20, 2025 · Under Windows Hello Fingerprint, click Set up. Therefore, you will need to transition from a local account to your Microsoft account in order to utilize other sign-in options. Go to the Windows Update (Windows 11) page or Update and Security > Windows Update page (Windows 10) and then click the Check for updates button to let Windows 10/11 automatically download and install the correct fingerprint driver. Method 3 : Remove PIN and add it again. Unable to create Windows Hello PIN – This is when Windows doesn’t recognize the PIN due to insufficient permissions for the NGC folder or due to corrupted system files. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. If the fingerprint sign-in option was not available, run Windows Tips for Surface Laptop Go and Fingerprint recognition (Windows Hello) Some Surface Laptop Go models have a Fingerprint Power Button, so you can sign in to your Windows 11 PC using Fingerprint recognition (Windows Hello). This sets an even higher standard for recognition and may especially cause problems in darkened rooms. Jan 29, 2024 · I'm Christine, a Windows user like you. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. ; Confirm your Microsoft account password. Today, I did a clean installation of Windows 11, but the facial say that "I don't have a compatible camera". any solutions? I already installed the latest drivers from the Dell website. I always update Windows to the latest updates. Please kindly assist me. Troubleshoot problems with Windows Hello - Microsoft Support Dec 21, 2022 · How do I use facial recognition or fingerprint to sign-in to Windows 11? Windows Hello uses a fingerprint reader or an Intel RealSense camera to confirm your identity and sign you in to Windows. Apr 8, 2023 · Thanks John. I am unable to use my Windows hello biometric options. Click to “Learn More” and see message: We couldn’t find a camera compatible with Windows Hello Face 2 Update your drivers from the PC maker's Support Downloads webpage for your exact model. 9. Windows 11: We Couldn't Find A Camera Compatible With Windows Hello Face On Windows 11, Fix Windows Hello Facial Recognition Not Working Windows 11Link: http Mar 10, 2023 · Windows Hello not working on Windows 10 Either way, there are methods people have been using to resolve this problem and get Windows Hello to start working again. Completed the following steps: Attempted to reconfigure existing setup, could not proceed past the "Make sure your face is centered in the frame" Jul 9, 2023 · And to enable these options, you are mandatory to setup a Windows Hello PIN. If you have a camera cover (usually Lenovo laptops come with it) or any physical obstruction on your device’s camera, it can prevent Windows Hello from working correctly. Disable facial recognition on Windows 11. Click on Windows Start > Go to Settings > Update and Security > Check for Updates. I am curious as to how I can enable it. Still doesn't work. Then delete the folder named NGC. If nothing works, you must check whether some underlying hardware or software issue made the fingerprint not working on Windows 11. Jan 18, 2025 · While Windows Hello enhances security and provides convenience, many users encounter issues that prevent it from working correctly. Everything else with the camera works. Click on Settings and follow the prompts to enroll your fingerprint. Aug 27, 2024 · Hence, you might get we couldn’t find a camera compatible with windows hello face windows 11 notification. I have updated the drivers, and bios and i have tried all possible solutions that i can. Dec 1, 2023 · Windows Hello Setup: Try to set up Windows Hello in a freshly rebooted state, without any other applications running. May 16, 2020 · Hello, I would like to sign into my PC with Windows Hello using my laptop's fingerprint sensor. Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. Outdated drivers: One of the most common reasons for Windows Hello not working is outdated or incompatible drivers. Windows 10 proves to be the better choice Aug 27, 2024 · When I first installed the camera everything worked. Before I go clearing TPM or anything or all the other stuff but thanks for setting it all out. Since then my windows hello sign in not working. The pin works but not facial or fingerprint recognition. Please let me know if you can help! Thanks, Shaheer Oct 19, 2024 · I went through the Windows 11 set on my new Envy 360 laptop, successfully created a Windows Hello recognition, but it will not recognize me on sign in. I tested the reader and the fingerprint reader does work with my Windows 11 Steam Deck, and Kensington's documentation does specify that this is Windows Hello compliant with 11. Press the Windows logo + L key to lock Windows and confirm that the fingerprint reader sign-in option is displayed on the Windows Lock screen, then log in to Windows. I have tried every single combination of PIN I have ever had but it says it is incorrect. Your Sincerely. Oct 30, 2022 · I recently bought A fingerprint key for my desktop PC as I don't like logging into my computer with my PC, but for some reason, it won't work at all and is not detected by windows hello. Run Windows Hello troubleshooter Oct 3, 2024 · after updating mainboard's BIOS, windows asked to update new PIN, but clicking the button "create new pin" on Windows Hello screen does nothing. This article explains what Windows Hello Face is and how to enable or get rid of it, should you choose to. Each of the above was working fine at first, but now it appears not to be working with windows hello - it says "Something went wrong. In Device Manager window, expand “Cameras” to see the available camera devices. I have spent numerous hours trying every option suggested in this forum and via Google search with no luck. My Windows Hello ( Fingerprint/Face Recognition) has stopped working after I changed my user account to administrator. It can be setup without any errors but when trying to sign in using fingerprint it cannot recognize my fingerprint. I've tried various methods to get it working again; some suggested by forums and have had no such luck. It says face, fingerprint and pin are unavailable I've already tried resetting the tpm, re enabling sgx in the bios, updating, Jun 26, 2023 · Now, let’s dive into the steps to fix Windows Hello face recognition not working in Windows 11. I could only fix it by enabling windows administrator account in safe mode command prompt > create new account with administrator> back up old account > use new account from now on because old account See full list on windowsreport. Understanding Windows Hello What is Windows Hello? Nov 7, 2023 · We use the Logitech Cam BRIO HD (not the Stream Version), with Windows 10 HELLO, without any issues, but we have several Windows 11 Pro Systems, and on all Windows 11 Pro Systems, after the last updates, the camera is not working anymore with HELLO. It's a lot of work reinstalling when you have lots of apps, but in my case, the system needed a fresh start. Locate the Ngc folder and delete it. It also works with more than a dozen apps like Nov 8, 2024 · Hello, I have a Lenovo thinkpad running windows 11. Select Next and hit the Install button from the following menu. If the issue happens after you install a new anti-virus tool, you can uninstall it and check if the issue disappears. While there check for the latest Biometrics, Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. C:\Windows\System32\WinBioDatabase. Method-2: Enable the Biometrics Devices through Local Group Policy Editor Nov 2, 2022 · Windows Hello Unavailable for Domain Managed Account but working for local account My new company-owned laptop does not have the option to sign in using Windows Hello -- Fingerprint, Pin and Facial Recognition are all unavailable. To resolve this: 1. Windows Hello is a more personal, more secure way to get instant access to your Windows devices using a PIN, facial recognition, or fingerprint. No worries, I'll do my best to help you. I can see here that you're unable to use your Windows Hello. I haven't been able to find anything that makes Note: If your computer is managed by your work or school your IT administrator may have turned on enhanced anti-spoofing for Windows Hello. The first 2 I had already tried, but the second one, the only compatible hardware was apparently the one I am currently using, which does not work. A new entry in Device Manager | Biometric Devices will be created called Windows Hello Face Software Device Jan 21, 2025 · Our devices are running either on Windows 10 22H2 latest release or Windows 11 23H2 latest release. If the Windows Hello setup can not work properly on a self-installed Windows 11 system, follow the steps below to disable the core isolation settings to solve the problem. However, I sign into Windows using a domain account, not a local or Microsoft account. Some of the common causes include: a. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. Something may have caused it to be turned off or otherwise fail. May 22, 2024 · I am not a Windows friendly person. Aug 2, 2024 · I preformed a clean install of Windows 11, ran all the updates, and suddenly my Logitech Brio 4K camera is working with Windows Hello. Oct 6, 2024 · Select Windows biometric services from the left column. This will launch the Repair. Type Windows… Aug 27, 2024 · Windows Hello Facial Recognition has quit working sometime after installing 2 Windows Updates on 8/14/2024: 2024-08 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5041585) 2024-08 Cumulative Update for . If you are unable to use Windows Hello features like facial and fing Jul 6, 2024 · Using your Windows 11/10 laptop or tablet’s built-in webcam, Windows Hello uses facial recognition to get you in and working in under two seconds. Hence, apply the following steps to resolve it quickly on your PC. In Search on the taskbar, type device manager , then select it from the search results. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. We have Windows Hello enabled. dat” files from the folder in step 2. Restart your laptop and Windows Hello should work as expected. 1413Gigabyte Z790 Auros Elite AX i7-12700KFNexiGo N930W Windows Hello CameraMouse Camera CM02 Windows Hello Feb 19, 2023 · Hello, I'm Felipe and I'm an independent Community Expert, and I'll do my best to help you. Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. Dec 17, 2022 · I use a HP elitebook g4, with Windows 11. Feb 29, 2024 · Step 5: Reboot your computer once, although it’s not mandatory. The futuristic login technology uses biometric authentication that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot. I have checked everything on the troubleshooting list, changed the lighting, checked the IR driver. Jan 2, 2025 · in Windows 11 version 24H2 I got Logitech Brio 4K with latest firmware working with this procedure. May 4, 2023 · I recently got a Lenovo Legion 7i gen 7 with Windows 11 preloaded. Face recognition is now working for me in Windows 11. To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition. Follow these steps to remove the camera cover: 1. Click the [Start] icon ①, then select [Settings] ②. At this point I already had enabled Facial recognition (Windows Hello) under Settings / Optional features. Oct 20, 2021 · Unlocking your device using face recognition is a super-easy way of accessing your tablet, laptop, or PC. I will attach the System Information as requested, an I hope this will help you. Any issue with your webcam can lead to Windows Hello not working on Windows 11. Nov 10, 2022 · The fingerprint reader is not working on Windows 11 . Jul 23, 2021 · Device Manager Windows Hello (Image credit: Windows Central) Choose "Uninstall device" Reboot the PC; What this trick is doing is removing the old driver and forcing it to reinstall when Windows Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. Then the Hello access stopped working. But, Windows facial recognition worked just fine with Windows 10. com) Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. The latest Windows 11 build has enhanced the level of system security settings by default, which can block initial access from biometric devices. Jan 28, 2022 · I thought it could be somehow related to having installed Nvidia Broadcast. Delete all “. CAD software and Rendering, yes. Mar 13, 2024 · and run the troubleshooter for Windows Hello or Biometric devices. It says the options are not available and it couldn't find a Fingerprint scanner or a camera that is compatible with windows hello Fingerprint and Windows hello face respectively. Today I uninstalled Nvidia Broadcast and still wouldn't work. Same as step 1. If Windows Hello is not available, you will see a message: Windows Hello Face. and deleting the files inside (Note: This step requires administrative privileges and might have potential risks, so proceed with How to set up Windows Hello face login? Set up Video. Proceed normally answering the prompts. Follow the instructions to reset your PIN. pchelps Nov 18, 2022 · Windows 10/11 is running, so click on the Download button (not Upgrade Button) and select Run. Note: To use face recognition, you may need to first update to the newest version of Windows 10/11 using Windows Update. Step 6: Open the Windows Settings app. If you're still having a problem with Windows Hello facial recognition, try running the troubleshooter that might fix the problem. Reset Windows Hello Biometrics: Sometimes, clearing the biometrics cache can help. Delete the old database. any solutions? I already installed the latest drivers from the Lenovo website. Reset Windows Hello (if necessary) If none of the above works, try resetting Windows Hello: Go to Settings > Accounts > Sign-in options. 5 and 4. Dec 11, 2019 · Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. After restarting your computer Click to set up your PIN again. update Biometric Devices in Device Manager. ; Once you complete the steps, the system will default to the Dec 5, 2022 · Fix Windows Hello Fingerprint Not Working in Windows 11. Oct 7, 2024 · Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Run Camera Troubleshooter. Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. If Windows Hello was working before a recent change or update, consider performing a system restore: Type Create a restore point in the Windows search box and open it. Ever since I got my Galaxy Book2 Pro laptop (i7, 16GB) I've used the fingerprint scanner to log in to Windows 11 (Windows Hello) Now for some unknown reason, it is not working for login - the scanner still clearly works, but when I put my finger on it to login, it sa Jan 29, 2024 · With a compatible IR camera, you can always fix temporary glitches stopping Windows Hello face recognition from working correctly. Mar 20, 2024 · Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing/malfunctioning biometrics device. The industry is working towards providing stronger ways to secure and authenticate on devices. Now, navigate to this location-C:\Windows\System32\WinBioDatabase. I have reset the Hello access, new recognition pics and fingerprint but still doesnt work. I followed all of the instructions in the troubleshooter and still nothing. I tried all possible solutions: firmware upgrade/downgrade/driver installs, remove Windows Hello, change drivers to standard Windows drivers, Oct 24, 2023 · Windows 11 now requires users to sign in to Windows Hello using a Microsoft account on the device to enhance security. After installing Windows 11 facial recognition does not work. Right-click on it, and then select “ Start” from the list that appears. Apr 10, 2024 · Hi all, hoping someone can help. 8 for Windows 11 for x64 (#KB5009469). I finally got around to troubleshooting it today. Jun 21, 2022 · Search for Windows Hello and select the checkmark beside it. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. Dec 19, 2024 · Under Windows Hello Fingerprint, make sure it is enabled. I rolled back the driver but that didn't work. Make a backup of the WinBioDatabase folder and store it in a favorable location on your computer. 4. It happened recently after a windows update. There was guidance to use a PIN, which i do but being normally in tablet mode this isnt convienent. I didn't have to restart, but you may have to. Disconnect Logitech Brio 4K . Click the OK button. To use Windows Hello facial recognition, an IR sensor is required. Under Windows Hello Fingerprint, click Delete. This could be due to outdated or corrupt drivers, or OS: Windows 11 Pro 22H2, Build 22621. 10. reset computer. Windows 11. Go to Start > Settings > Accounts > Sign-in options 2. Remove the Camera Cover. Dec 31, 2024 · Hello, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. Nov 3, 2023 · [Windows 11/10] Windows Hello (Biometrics, Facial recognition, Fingerprint scanner) Settings. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. I have tried it on my sisters laptop also on windows 11 and it doesn’t work on her laptop also. 3. When I was on Windows 10, it worked perfectly fine. It is designed to make signing in to your Windows 11 PC more secure and https://out. These biometric markers allow you to sign into Mar 2, 2022 · Windows Hello allows you to use facial recognition to log in to your Windows 11 PC. 2361 Troubleshooting attempted: I have tried uninstalling and reinstalling drivers. Oct 13, 2022 · My query found that the issue of Windows Hello not working on Windows 11 is a known issue, and there is currently an update KB5017389 that temporarily fixes this issue. Open the above link and select “Download Now” under “Create a Windows 11 Installation” and open this tool. In the Settings/Accounts/Sign-in options/ window under Facial recognition (Windows Hello) it says, "This option is currently unavailable". Reset your PIN: Go to Settings > Accounts > Sign-in options. As an engineer I first define the problem and what the issue is and then I fix it. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. Getting the latest driver Apr 17, 2024 · Click on Remove. Uninstall and re-install Biometric Devices. 7. The issue occurs after rebooting or resuming from hibernation or power. Remove the Logitech BRIO drivers from Device Manager under Imaging devices Sep 29, 2023 · Microsoft Is Removing the Windows 11 Installation Loophole That Lets You Skip Creating an Account Feb 3, 2023 · · Setup biometrics/fingerprint setup or test it again, it should work. Jan 10, 2025 · Review settings to ensure that Windows Hello isn’t restricted. When Windows Hello Face Recognition fails to function properly in Windows 11, users may experience issues such as the feature not recognizing their face, failing to set up or enroll facial data, or encountering errors during the authentication process. I go to Settings Account PIN (Windows Hello) and it says THIS OPTION is CURRENTLY UNAVAILABLE !! Aug 21, 2024 · These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. For example, Windows Hello face recognition may no longer work if it was supported by the camera manufacturer's driver using custom USB extensions not supported by the in-box driver. Regarding the automatic retry option, unfortunately, Windows Hello itself does not support this feature. Post a screenshot of the resulting dialog box. Hahn - MSFT | Microsoft Community Support Tips for Surface Laptop Go and Fingerprint recognition (Windows Hello) Some Surface Laptop Go models have a Fingerprint Power Button, so you can sign in to your Windows 11 PC using Fingerprint recognition (Windows Hello). Mar 17, 2022 · I have recently updated to windows 11. I recently downgraded from windows 11 to windows 10, but had no problems before I restarted my computer in safe mode. Jun 20, 2023 · My facial recognition stopped working on my Lenovo Yoga 7i laptop. Jul 14, 2022 · Hello. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. Once you have run the program, follow the instructions and select Windows 11 (Windows 11 for Professional or Home Edition systems) and then select the iso file and the image will begin to However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. Clean Fingerprint Scanner Nov 21, 2022 · Part 2. Updating the HelloFace driver and reinstalling the Windows Hello Face Recognition app are proven troubleshooting fixes. If it is set up, choose "Remove this sign-in option". It still doesn't work. If it is not set up, choose Setup and complete set up. I recommend you go to Start - Settings - Windows Updates and check for updates (you can check to see if your computer has installed this update by clicking on "Update History"). reflectormedia. Not all webcams are compatible though! Find out what you need, and how to set it up, here. Dec 29, 2020 · 9. Oct 3, 2022 · still the same, Windows Hello not working after waking up. Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. I also ran “Sfc In this video, we are going to learn how to fix Windows Hello not working on Windows 11. Click on Windows Hello PIN and then "I forgot my PIN". This issue usually occurs when a work or school account has been connected on the device which has some restriction due to work or school account policy and some times due to drivers issue. Here is a rundown of some of the most probable troubleshooting methods for resolving the fingerprint not working in the Windows 11 issue. Most methods came from windows forums. I've updated Windows 11 to have the latest patches. Thanks. com Jul 19, 2024 · Learn six ways to troubleshoot the biometrics service on your Windows PC and enable the fingerprint login feature. May 6, 2024 · The image that you sent indicates that Windows Hello is not set up. Select Windows Hello PIN. Dec 18, 2023 · Minimize Services window. If nothing works, there could be User Profile damage or Operating System Damage. Aug 4, 2024 · Hi all, Windows Hello Facial Recognition stopped working on my laptop about 2 weeks ago. I spent 4 hours with a Windows specialist on line and he never got it to work. Sometimes it deos but rarely. If the software conflicts with your system, some issues like Windows PIN not working or Windows Hello PIN not working can easily happen. Get the most out of your Windows 11 experience with Windows Hello. Sep 28, 2022 · 4) Update your drivers from the PC maker's Support Downloads webpage for your exact model. But […] Oct 21, 2024 · Dell Qualcomm laptop users may experience that Window Hello Facial recognition fails to log in to windows 11 and prompts Something went wrong, please sign in with your pin. If you really like this "retry" feature, you can express your design and ideas to the development team through the Feedback Center (WIN+F). If you're having trouble signing in with your fingerprint, here are a couple of things to try: For the Fingerprint Power Button Nov 11, 2021 · Method 2 : Install Windows Update. It was working totally fine before. This is the problem. Click on the System Restore button. 22621 Build 22621)HAL 10. When either of the face login, fingerprint login or Windows Hello PIN is not working, you can try this fix. jncjothaybtvveholywvjaapwdjmkukokxkjaycclqmxuawgqymgeytmjixpjdqzijzygoazkgafngcqwwx
